Beijing consumers very fact that has reflected to the China Quality Supervision, Inspection, she spent two million on the purchase GUCCI trolley case repeatedly quality problems. , GUCCI Trade shop selling boxes and GUCCI call center based in Hong Kong buck each other, causing the troubles of the consumers expense.

According to Ms. Zhang tells:

November 2009, the International Trade stores in GUCCI bought a trolley case of a two million yuan worth of a good friend gave Changchun Not long after, a friend called to tell me her first time using this box, and a zipper lock out, the second use, and the other lock out. "

The very fact that

, and immediately afterwards with the GUCCI Trade shop, business people call GUCCI Trade shop, told the problems of their box, store in advance to be reported until the boxes shipped over from Changchun, timely replaced.

January 1 this year

the very fact that the boxes sent GUCCI Trade shop, want a new box, but the clerk informed, because they are only responsible for sales, box lock occur, they can only be problems after taking a picture sent to GUCCI customer service department, repair or replacement, the decision rests with the GUCCI Customer Service Department.

after 8 days, has been delayed not received from GUCCI, the very fact that call GUCCI Trade shop. The sales staff told: "The click http://www.shopbyhermes.com/hermes-birkin-30cm/ learn more Hermes Birkin 30 information customer service department has been responding to the box, only maintenance" the maintenance within the scope. January 11, Ms. Zhang again call GUCCI Trade shop, said a lock on this box is so perishable, or hope to be returned, the reply is: "your box issues are within the scope of maintenance, not a quality problem if you want to return, we can work with you to go to the national quality inspection department identification, if they are quality problems, we will replace the new box. "

Ms. Zhang said: "But when I ask them to issue a reply letter a copy of the box results, this requirement has been salespeople refused to, saying" GUCCI never give such a written text .

The

"When I want to learn more about the rules and regulations of the of GUCCI right repair, return and replacement, sales staff repeatedly replied that they did not know I'd like to direct complaints to the customer service staff of GUCCI, the sales staff told me that GUCCI in mainland China, there is no telephone service, only in Hong Kong alone.

The very fact that

to the China Quality Supervision, Inspection said that he spent 20,000 yuan to buy the big the brand products to give as gifts, the want is to win a face. Can now box is a problem, the store only to repair does not change, equal to a friend is a repaired product. Leaving very fact that can not figure out is, the lock fell off, do not recognize quality problems, also alleges that need to identification. The GUCCI customer service department a superior look vist here to learn more Hermes Kelly Bags as far away as Hong Kong in the Mainland users how to do?

Beijing consumers very fact that has reflected to the China Quality Supervision, Inspection, she spent two million on the purchase GUCCI trolley case repeatedly quality problems. , GUCCI Trade shop selling boxes and GUCCI call center based in Hong Kong buck each other, causing the troubles of the consumers expense.

According to Ms. Zhang tells:

November 2009, the International Trade stores in GUCCI bought a trolley case of a two million yuan worth of a good friend gave Changchun Not long after, a friend called to tell me her first time using this box, and a zipper lock out, the second use, and the other lock out. "

The very fact that

, and immediately afterwards with the GUCCI Trade shop, business people call GUCCI Trade shop, told the problems of their box, store in advance to be reported until the boxes shipped over from Changchun, timely replaced.

January 1 this year

the very fact that the boxes sent GUCCI Trade shop, want a new box, but the clerk informed, because they are only responsible for sales, box lock occur, they can only be problems after taking a picture sent to GUCCI customer service department, repair or replacement, the decision rests with the GUCCI Customer Service Department.

after 8 days, has been delayed not received from GUCCI, the very fact that call GUCCI Trade shop. The sales staff told: "The customer service department has been responding to the box, only maintenance" the maintenance within the scope. January 11, Ms. Zhang again call GUCCI Trade shop, said a lock on this box is so perishable, or hope to be returned, the reply is: "your box issues are within the scope of maintenance, not a quality problem if you want to return, we can work with you to go to the national quality inspection department identification, if they are quality problems, we will replace the new box. "

Ms. Zhang said: "But when I ask them to issue a reply letter a copy of the box results, this requirement has been salespeople refused to, saying" GUCCI never give such a written text .

The

"When I want to learn more about the rules and regulations of the of GUCCI right repair, return and replacement, sales staff repeatedly replied that they did not know I'd like to direct complaints to the customer service staff of GUCCI, the sales staff told me that GUCCI in mainland China, there is no telephone service, only in Hong Kong alone.

The very fact that

to the China Quality Supervision, Inspection said that he spent 20,000 yuan to buy the big the brand products to give as gifts, the want is to win a face. Can now box is a problem, the store only to repair does not change, equal to a friend is a repaired product. Leaving very fact that can not figure out is, the lock fell off, do not recognize quality problems, also alleges that need to identification. The GUCCI customer service department a superior look as far away as Hong Kong in the Mainland users how to do?